What areas do you serve?

We are based in the Philippines and take on work nationwide. Software, web and AI automation projects are delivered remotely, so location makes no practical difference — we run these with scheduled calls, a shared tracker and regular demos. Work that needs hands on site — CCTV, structured cabling, networking, WiFi and fiber installation — is scheduled by area so travel is not billed against a single client. Tell us where you are when you enquire and we will confirm coverage and lead time before you commit to anything.

Do you work with small businesses, or only large ones?

Both. A four-camera install for a small shop gets the same scoping and documentation discipline as a multi-site network. The scale changes; the process doesn't.

Can you take over a system someone else built?

Usually yes. We start with an audit: what's installed, what's licensed, what's documented and what's a risk. You get that assessment in writing before you commit to anything further.

How do you price work?

By scope. We write down what's being delivered, then price hardware, labour, licensing and support as separate lines. You can see exactly what each part costs and defer anything that isn't urgent.

Do you require a deposit?

Yes, for most work. **Projects** start on a 40% deposit, with the balance split across agreed milestones and the final payment due on handover. You approve each milestone before it is invoiced. **Installations** involving equipment we purchase on your behalf require the hardware cost up front, plus 30% of labour. We show you the supplier pricing — we do not mark hardware up quietly. **Support contracts** are billed monthly in advance and can be cancelled with 30 days' notice. Small jobs under a day are simply invoiced on completion. Every deposit is set against a written quote you have signed, and if we cannot deliver what was quoted, it is refunded.

What's not included in a quote?

Anything not written in the scope. Civil works, electrical supply, permits and third-party licence renewals are called out explicitly so they don't appear as a surprise later.

IT Support & Managed Services

Someone who knows your setup, on call

Ongoing support, monitoring, patching and backups for the infrastructure and software you depend on — with a response commitment in writing.

Request a quote Ask a question

At a glance

Starting from Custom quote

Typical timeline Ongoing

Category Infrastructure

You receive

Signed support agreement with response targets
Monitoring configured on all covered assets
Backup schedule with tested restores
Asset register with lifecycle dates
Quarterly service review reports

What's included

Capabilities in this service

24/7 monitoring

Automated checks on every critical device and link.

Tested backups

Restores are actually performed, not just scheduled.

Scheduled patching

Updates applied in maintenance windows, tested before production.

Named engineer

Someone who knows your site, not whoever picks up.

Asset register

Every device tracked with warranty and end-of-life dates.

Quarterly review

A written report on incidents, capacity and what to plan for.

Support that knows your setup

Most support contracts fail for the same reason: whoever answers the phone has never seen your environment. Because we design, build and install the systems we support, the person picking up already knows how yours is wired.

What managed support covers

Monitoring. Servers, network hardware, connectivity and backups are checked continuously. Most of what we fix, we notice before anyone reports it.

Helpdesk. A single address and number for your staff. Tickets are logged, tracked and closed with a written explanation of what was wrong.

Patching and updates. Operating systems, firmware and the applications we maintain — applied on a schedule, tested, and outside working hours where a restart is required.

Backups, verified. A backup nobody has restored from is a hope, not a backup. We run restore tests on a schedule and report the results.

Account lifecycle. Staff joining, moving or leaving — provisioned and, more importantly, de-provisioned properly. Ex-employee accounts left live are one of the most common security holes we find.

Response times

Severity	What it means	We respond within
Critical	Business stopped — no connectivity, server down, site offline	1 hour
High	A team or key function blocked	4 working hours
Normal	Individual issue, workaround exists	1 working day
Scheduled	Changes, new equipment, onboarding	By arrangement

Taking over an existing setup

We are happy to adopt systems somebody else built. The first step is an audit: what is running, how it is configured, what is unsupported, what is exposed. You get that findings document whether or not you go on to sign anything — it is useful on its own.

Pricing

Support is billed monthly per site, based on the number of users and devices covered. There is no charge for logging a ticket, and no premium for calling during an incident. Ad-hoc work is available at an hourly rate for companies not on a contract.

Delivery

How we run this engagement

Discovery

We visit or call, look at what you already have, and write down what you actually need — not what's easiest to sell.

2–5 days

Scope & quote

A written scope and an itemised quote. Nothing is ordered until you've signed off on both.

3–7 days

Build & configure

Development, staging, bench-configuration of hardware. You see progress before anything touches your live environment.

2–10 weeks

Deploy & test

Installation, commissioning and testing against the agreed scope — with you present for sign-off.

1–2 weeks

Handover & support

Documentation, credentials, training, then warranty and ongoing support.

Ongoing